Privacy Policy

As a Business-to-Business (B2B) industrial supplier, the data we collect is primarily used to facilitate commercial transactions, order fulfillment, and client communications. We may collect the following types of information:

• Business Contact Information: Names, designations, business email addresses, and phone numbers of company representatives.
• Company Details: Registered company names, billing/shipping addresses, GSTIN numbers, and import/export compliance documents.
• Transactional Data: Purchase orders, invoicing details, payment records, and negotiation communications.
• Technical Data: IP addresses, browser types, and usage data collected automatically when you visit our website for analytics and security purposes.

We collect and process your information solely for legitimate business purposes, which include:

• Processing and fulfilling your equipment orders, including international exports.
• Generating proforma invoices, tax invoices, and shipping documentation.
• Providing customer support, warranty assistance, and post-sale technical services.
• Complying with Indian tax laws, export regulations, and statutory audit requirements.
• Improving our website functionality and commercial offerings.

AJR Smart Technology does not sell, rent, or trade your personal or business data to third parties. We only share necessary data with trusted third-party service providers under strict confidentiality agreements, including:

• Logistics Partners: Freight forwarders, couriers, and shipping lines required to deliver your orders globally.
• Financial Institutions: Payment gateways and banks to process commercial transactions securely.
• Legal & Regulatory Authorities: When mandated by law to comply with customs, tax, or legal obligations in India or the destination country.

We implement robust technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure. However, no method of digital transmission over the internet is completely secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee its absolute security.

Under the Indian DPDP Act, 2023, you have the right to:

• Access: Request confirmation and details of the data we hold about you or your organization.
• Correction: Request the correction of inaccurate or outdated business contact details.
• Erasure: Request the deletion of your data, subject to our legal obligations to retain tax, invoicing, and warranty records.
• Withdraw Consent: Opt-out of marketing communications or withdraw consent for data processing where applicable.

We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this policy, or as legally required under Indian corporate, tax, and commercial laws (typically up to 8 years for financial records).

In accordance with applicable laws, if you have any questions, concerns, or grievances regarding our data processing practices, please contact our Grievance Officer: